City Hall is planning to augment its technological capacity in running the affairs of Nairobi County. The county government recently published the Nairobi County Annual Development Plan, which outlines strategies to improve the operations of the city’s authorities. The plan is an annual component of the 5-year County Integrated Development plan
The plan outlines that the county government is working to acquire an Integrated City Management System (ICMS).
‘This will be the core application to automate the County’s business processes and will cover functionalities such as Revenue Management, Human Resource, Procurement, Citizen Services and specialised departmental functions, Fleet Management, Projects Management, Performance Management and others,’ reads the plan
Other applications such as e-Payment, IFMIS, Web Portal, Citizen Relationship Management System and Business Intelligence are to be integrated with the ICMS. Nairobi County intends to implement phase 1 of the ICMS application in the FY 2018/19 over a 5-years period.
Key components of the ICMS will include the Citizen Relationship Management (CRM) solution to be acquired in the FY 2019/2020 that will manage interactions with citizens and provide the County a single view of citizens. The system will also be used to track feedback and complaints.
In addition, the County intends to put in place a Business Intelligence & Analytics tool solution in the FY 2019/2020 to have a better analytical solution and reporting to support decision-making.
This is expected to be deployed to manage spatial data to support planning and service delivery. The Nairobi City County Lands and Housing Sector with support from The Nairobi Metropolitan Services Improvement Project (NaMSIP), will be implementing the system in FY 2019/2020.
NaMSIP is a World Bank Funded Project under the State Department of Housing and Urban Development with projects within the 5 Counties in the Nairobi Metropolitan Area.
According to the plan, County authorities intend to complete the unified communication infrastructure for telephone, voice an